Accessible Transport & Parking

Accessible Transport & Parking

Discover more about accessible transport, drop off/pick up bays and car parking.

Drop Off – Outside Departures

  • Drop off Spaces – There is a number of dedicated accessible drop-off spaces if you are arriving by car or taxi, these are located on the Departures level.
  • Taxi – 2 x spaces, marked in blue on the ground and signposted, located by entry doors 3
  • Car  - 4 x spaces, marked in blue on the ground and signposted, located towards the start and end of the drop-off area

Car parking – Located opposite the airport building
  • Accessible Parking Spaces – There are several dedicated accessible bays in Short Term car park, please follow the signage as you come into the car park to locate these spaces. 
  • Access to the building - There is a covered bridge to provide access between the car park and airport buildings, lifts are available to allow access on the various car park levels, lifts are also provided inside the building to reach the pre check in area where the Special Assistance desks are located, signage is also provided.
  • Booking -  Please click here to pre-book your car parking.  

Pick up – Arrivals
  • Short Term Car Park – There are several dedicated accessible bays in Short Term car park, please follow the signage as you come into the car park to locate these spaces

Please ensure you pick up and drop off in the correct areas, please note that there is a no waiting policy in operation in these areas.

Taxis, including Accessible taxis, are available from outside Arrivals 24/7 and can be pre-booked or arranged at the taxi queue.

 

Pre-booking Accessible Taxis

  • Pre-booking by phone - Passengers can call ahead on +971 600 535353 to ITC to book an accessible taxi in advance
  • Pre-booking via App - The Abu Dhabi Taxi App is available on Android and Apple devices, it allows pre-booking of accessible Taxi's, when booking your journey scroll along the taxi choices at bottom of the page where you will see a Special Needs option. Further information can be found on www.admobility.gov.ae
  • Uber and Careem - If you have arranged transport through these apps, please ensure your driver is aware of where to pick you up and ensure you are waiting for them, pick-up should be from either the arrivals pick up area or the car park, please note your driver will not be allowed to wait outside in the pick-up area for you to arrive.

Requesting Accessible Taxis on arrival

  • Should a wheelchair accessible taxi be required, the curb side Taxi Supervisor will contact ITC (Abu Dhabi Integrated Transport Centre) who will be happy to locate the nearest accessible Taxi and send it to the pick-up area at the airport, wait times will be dependent on the Taxi's location at the time of request.

 

General Taxi Information:

  • On exiting the baggage area and Customs, please follow the signage for the taxi area where our Customer Service teams can assist you if required.
  • Taxis are metered and can be paid for by cash, card or Apple/Android pay options.

 

Buses

Several regular bus services operate to and from Zayed International Airport.

The Bus information desks, waiting area and pick up bays are located at the far end of the arrivals, to the right as you exit the baggage hall.

  • Services to and from Abu Dhabi - Bus services to and from the city of Abu Dhabi and several other areas are available, you can purchase a Hafilat pass from the Bus information desk, or ticket machine at the airport.
  • Services to and from Dubai – Hourly services to and from Dubai, Ibn Battuta Mall Bus Station, operate 24/7. Ibn Battuta bus station is connected to several Dubai bus routes along with the Dubai Metro which is adjacent to the bus station. You can purchase a ticket from the Zayed International Express desk located at the airport and at Ibn Battuta Bus Station.
  • Other services - Services to the Airport Premier Inn, and Yas Island Express are available from the airport, please check with your hotel or click the following link for Yas Island schedules and booking information. Transportation (yasisland.com)

 

How can we assist you today?

Booking Assistance

Find out how to book assistance with your airline, and what help is available to you during your journey through our airport.

Read more

Hidden Disability Assistance

Not all disabilities are visible, we are committed to making a supportive and welcoming environment for everybody.

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At the Airport

What you can expect on your assisted journey through our airport.

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Frequently asked questions
Most airlines will open their check-in and bag drop desks 3 hours before a flight, we recommend you arrive as close to this time as possible, arriving late to check-in and bag drop can cause issue with being able to assist you to your aircraft in time for your flight.
Our Special Assistance team will be able to assist you through the airport should you require, we are aware that our blind and visually impaired guests may need varying levels of assistance, therefore please just let us know when you arrive how best we can help you. Braille is available in various areas through the terminal including lifts and toilets. Guide dogs are welcome, please see the Service Animal section of our website for more information.
Our Special Assistance team will be able to assist you through the airport should you require, we are aware that our deaf and hearing-impaired guests may need varying levels of assistance, therefore please just let us know when you arrive how best we can help you. Hearing loops are available at our Special Assistance desks in the Pre-Check-in area and mobile hearing loops are available for our teams to use when required
We are proud to support the Hidden Disabilities Sunflower program, and a Sunflower lanyard can be requested at our Special Assistance desks. Our Special Assistance team will be able to assist you through the airport should you require. Zayed International Airport has a Sensory Space facility available, please book in advance to avoid disappointment. Please see the Hidden Disabilities section of our website for more information.
Yes, you can bring a majority of prescribed medicine and medical equipment, you may need to bring a prescription or Doctors note with you for travel, please check with your airline regarding carriage rules.
This may be possible, however please check with your airline and medical practitioner as the cast may need to be split before travel to allow for swelling, or an alternative placed on. You may also be requested to provide a fitness to fly certificate by your airline.
You may be required to provide a fitness to fly certificate issued by a medical practitioner or Doctor by your airline should they be concerned for your welfare or that of others, it is also advisable to check with any travel insurance that you may have. Travel may be refused on medical grounds should concerns not be able to be fully addressed before the flight.
If you have had a contagious illness such as Chicken Pox or Covid 19 please check with your medical practitioner or Doctor that you are safe and fit to fly before attending the airport.
Please contact your airline and medical practitioner or Doctor should you have any concerns or wish to obtain further information.
Special assistance is available 24/7 throughout the year.
Our Special Assistance teams cannot always guarantee, but will make best endeavors, to ensure you and your travelling companions/family are kept together during your journey through the airport
Most airlines will not charge for the service.
Some airlines may levy a small fee for provision of the service, you may have to pay this at the airport, please note this an airline fee and is not a fee that is implemented by the airport.
Yes, our Special Assistance teams will be able to assist you in any shops, restaurants and facilities you wish to use within the airport, however, please ensure you allow enough time to attend your gate on time for your flight. All shops, restaurants and facilities are wheelchair accessible.
Our Special Assistance teams can take you to the toilet door but will not be able to come into the toilet with you to assist, should you require assistance of this nature please ensure you travel with a companion that is able to do this for you.
Yes, you can bring your own wheelchair and stay in it to the point of boarding the aircraft, if you are arriving then your wheelchair will be brought to you for disembarking. Personal Wheelchairs, Electric Mobility Aids (EMA’s), Walking frames and other mobility equipment can be booked via your airline.
Most aircraft at Zayed International Airport will be positioned on an airbridge, meaning you can be pushed to and from the aircraft door. Should your aircraft be parked on a remote gate where an airbridge is not available, you will be assisted to the aircraft by a bus, if you are not able to walk up or down the aircraft steps a medical lift vehicle (Ambulift) will be positioned on to the aircraft to assist you in boarding or de-boarding.
If you are not able to walk to your aircraft seat our Special Assistance Team will provide an aisle chair to assist you to it, this is a small specialist chair with straps that is designed to fit down the aisle of an aircraft, the team can also assist you in and out of your seat if required.

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