• A tourist can request a Tax-Free purchase and must present a valid passport.
• The shop assistant captures tourist information using the Planet system.
• The shop assistant then places the Tax-Free tag on the back of the sales receipt.
• A digital Tax-Free form is then created.
• The tourist must validate the transaction at the airport.
- Your tax-free tag must be validated within 90 days of purchase. For instance, a form issued on the 1st of January is valid until the 1st of April. If this is not done, the Tax-Free tag expires, and the VAT cannot be claimed anymore
- The tourist takes goods and tagged receipts to the airport. The tourist goes to a Planet validation point. Tax refund service counters in Zayed International Airport are available in three different Locations. Click here to view locations.
- Terminal A next to Etihad Airways Customer Service Counter (Landside).
- Once validated, the tourist chooses a refund method. (Please note that the tourist may be subjected to a further validation check and may need to produce the goods for inspection).
- Cash (maximum refund amount as cash is 10,000 AED per tourist. Any additional value over this amount must be paid to a credit/debit card).
- Credit or debit card.
Anybody who is not a resident of the UAE is eligible for Tax Free
shopping, therefore under the current rules GCC Nationals are
eligible. Shoppers can obtain a refund on the VAT on these items,
providing that they validate their purchases according to local
rules.
