•             A tourist can request a Tax-Free purchase and must present a valid passport.

•             The shop assistant captures tourist information using the Planet system.

•             The shop assistant then places the Tax-Free tag on the back of the sales receipt.

•             A digital Tax-Free form is then created.

•             The tourist must validate the transaction at the airport.

• Your tax-free tag must be validated within 90 days of purchase. For instance, a form issued on the 1st of January is valid until the 1st of April. If this is not done, the Tax-Free tag expires, and the VAT cannot be claimed anymore

• The tourist takes goods and tagged receipts to the airport. The tourist goes to a Planet validation point. Tax refund service counters in Zayed International Airport are available in three different Locations. Click here to view locations.
• Terminal A next to Etihad Airways Customer Service Counter (Landside).
• Once validated, the tourist chooses a refund method. (Please note that the tourist may be subjected to a further validation check and may need to produce the goods for inspection).
• Cash (maximum refund amount as cash is 10,000 AED per tourist. Any additional value over this amount must be paid to a credit/debit card).
• Credit or debit card.